Emergency During Opening Hours​

For assistance during normal opening hours, please phone the practice, or if urgent dial 000 for an ambulance (e.g. chest pain). If you present directly to the surgery please alert the staff to the urgency/emergency. 

Please be aware a doctor may not be present at all times.

Appointments​

A standard consultation averages 10-15minutes. Whilst our staff will endeavour to accommodate your preferred time and requested doctor, this may not always be possible and alternatives may be offered.

All mental health care plans require a long consultation.

Our practice aims to see the patient as close to their appointment as possible. Doctors try to avoid running late as we value your time. Unfortunately, unexpected events may delay the doctors.

If there is prolonged delay we will attempt to inform you and we thank you for your patience. You can help us run on time by:

• Arriving to your appointment on time

• Book longer appointments for multiple or complex problems 

• Cancel your appointment if it is no longer required preferably within 24hrs of appointment time

• Advising us if you require an interpreter service at your appointment

Interpreter Services

If you require an interpreter in your language at the time of consultation please inform our reception staff when you make the booking. This is provided FREE in most cases by Translating and Interpreting Services (TIS) 131 450.

For the Deaf and Hearing Impaired who require the use of sign language please contact Deaf Connect through the National Sign Language Program (NSLP).

Cancellation

If you are unable to attend your appointment, we would appreciate a courtesy phone call to cancel as early as possible. This may help another patient who requires an appointment.

For business reasons, any patients who fail to attend appointments, without reasonable notice of cancellation (at least 24 hours) may incur a non-Medicare rebatable fee of $30- $50. We thank you for your kind consideration.​​

Repeat Scripts

For your safety, a consultation is usually required for issuing repeat prescriptions to review effectiveness, side-effects and drug interactions.

If appropriate, a tele-health consult can be organised for scripts to regular patients.​​

Specialist Referrals

Appointment with a specialist requires a current (<12 months) referral. Due to legal requirements, referrals cannot be backdated

Pathology & Radiology Results

Reception staff are not permitted to provide interpretations of results. For potentially serious medical problems, doctors will advise patients to make follow up appointments. It is the patient's responsibility to follow-up their own results.

Recall / Reminder System

We may issue you with a reminder notice from time to time offering you preventive health services appropriate for you e.g immunisations, cervical screening tests, annual health check ups.

If you do not wish to be part of this system please let us know at reception.

Aboriginal & Torres Strait Islanders

Our practice welcomes all Aboriginal and Torres Strait Islander people.

Medical Students

Dr Minh may have a medical student sitting in during one of your visits. Patients will be notified beforehand and you have the right to refuse without prejudice.

Drug Companies

The doctors at this practice do not receive any money, expensive gifts or holiday trips from any drug companies.